Hope everyone is well and having lots of summer fun!
It has recently come to our attention here at Vita Nova Taxidermy that there has been a couple of rumors and bad talking going around. We'd like to clear up those issues publicly.
To start off, I, Mars, am in no way a perfect artist. Nobody truly is. What I create and how I create it is the way I see it with my own eyes. My art is my art and it's every part of me. I am not a professional, nor do I claim to be. I have only been doing taxidermy for less than 2 years, the last year I took very seriously. I work every day to better myself in my taxidermy business to provide the most clean and beautiful mounts I can give. With all art, there can be errors. Errors can be everywhere from a couple of staples in an ear to a possible loose stitch or two. Though I do my best to fix these things, accidents do happen. They are not always flawless. Some parts of this aren't always my fault as issues can come from shipping, or a poor hide that refuses to work with me. It, unfortunately, does happen.
I joined the taxidermy community head on, not knowing what I was getting myself into. After a short while I found it pretty exciting and started doing it as a hobby with a little pay from commissioners so I could continue doing what I love. Soon, it got out of control and I took on more than I could handle thinking I could. This led to overdue commissions, frustrations from customers, threats, etc. It got extremely overwhelming and I wanted to quit. I fell back on messages, lost important notes. Everything was at a loss. I quit, only for a short period, but with intentions of quitting forever. It wasn't long before I fell back in love with taxidermy and started up again. I made the same mistakes, and frustration persued. My business was a wreck and I started losing hope. I kept pushing to get things out and the pile kept staring me in the face. It never seemed to go down. I continued doing what I could do until I met my friend InNaturesImage who started keeping me on my toes, reminding me of things. Eventually I asked her to work with me. We began knocking down notes, getting all finalized details, things are actually looking pretty good as of right now, but I have a couple of displeased customers I cannot please, no matter what I offer.
The biggest part of this I want to point out is, IF YOU HAVE AN ISSUE, come to me! I do not bite and I'd love to work out whatever I can with you. I cannot fix issues if they are not brought to my attention. It is very painful to hear people talking poorly of me when I did not get the chance to fix my mistakes.
If we have an issue AFTER I offer all I can, it is hard for me to please a customer who refuses and denies my compensation. I hear a lot of bad talking going on after the fact and they seem to be leaving out my offers of refunds, new mounts, etc. regardless of it going against my terms of policy to make things all right.
I understand honesty, I understand truth, I understand telling someone a situation we had, but I do not understand bad mouthing, lying, and going out of their own way to tell my other customers a story without fact, without the details of what I did to make it right, and slandering my business for no good reason.
I want to make this known to all my current customers and potential future customers. This is an artistry. It is love, passion, frustration, and years of errors and corrections. It is not mass produced, it is not store bought, it is hand made. Not everything is perfect, but I always try my damn hardest to make it that way.
If you have any questions, concerns, etc. please contact us through our Facebook page at Facebook.com/VitaNovaTaxidermy. We will be moving almost all messaging over to that page so we can no longer lose vital information. The notes system of deviantART is a loss for us and customers.